CyberSmart experienced a notice incident on August 24, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 24, 2020, 10:11 AM UTC
Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.