CyberSmart incident

Outage Incident - 10/06/2020 - Application (Mobile/ Desktop Agents)

Minor Resolved View vendor source →

CyberSmart experienced a minor incident on June 10, 2020 affecting CyberSmart Apps and CyberSmart Dashboard, lasting 74d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2020, 04:26 PM UTC
Resolved
Aug 24, 2020, 10:07 AM UTC
Duration
74d 17h
Detected by Pingoru
Jun 10, 2020, 04:26 PM UTC

Affected components

CyberSmart AppsCyberSmart Dashboard

Update timeline

  1. identified Jun 10, 2020, 04:26 PM UTC

    The issue causes all Applications to fail to report to our Web Platform. The issue has been identified and a fix is underway. Our Platform admin access is unaffected.

  2. identified Jun 10, 2020, 09:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 11, 2020, 08:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 11, 2020, 08:31 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 12, 2020, 08:39 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jun 12, 2020, 01:54 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jul 02, 2020, 02:53 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Aug 24, 2020, 10:07 AM UTC

    This incident has been resolved.