CyberSmart incident

AWS infrastructure issue

Critical Resolved View vendor source →

CyberSmart experienced a critical incident on February 1, 2021 affecting CyberSmart Apps and CyberSmart Dashboard, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 11:25 AM UTC
Resolved
Feb 01, 2021, 01:14 PM UTC
Duration
1h 48m
Detected by Pingoru
Feb 01, 2021, 11:25 AM UTC

Affected components

CyberSmart AppsCyberSmart Dashboard

Update timeline

  1. investigating Feb 01, 2021, 12:25 PM UTC

    We are currently investigating an issue with our infrastructure provider. We have identified the issue and are working with AWS to resolve

  2. monitoring Feb 01, 2021, 12:39 PM UTC

    AWS have reporting systems being restored, our application is back online. We are now monitoring to ensure systems remain operational - you may experience intermittent outages.

  3. resolved Feb 01, 2021, 01:14 PM UTC

    Our infrastructure provider has restored all services.