CyberSmart incident
We are experiencing API stability issue - Ongoing Improvements
CyberSmart experienced a minor incident on February 25, 2025 affecting CyberSmart Apps and CyberSmart Dashboard, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 25, 2025, 11:11 AM UTC
We are currently experiencing API stability issues in CyberSmart Active Protect due to the recent rollout of our enhanced vulnerability detection system. The new system requires more infrastructure resources, which has lead to performance degradation. Current Status API Stability: Increased load on our cloud infrastructure and database is causing slowdowns and occasional instability. Performance Monitoring: We’ve identified that complex queries on large data sets are contributing to the issue. Impact: You may experience slow loading or errors in our web product, particularly in the Vulnerable Software module. Actions Taken - Scaled up infrastructure to handle increased demand. - Ongoing monitoring of performance and stability. - API optimisations underway to improve efficiency and throughput. We appreciate your patience as we work to stabilise the API this week. Our goal remains to provide high availability, performance, and reliability.
- monitoring Feb 25, 2025, 11:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 26, 2025, 05:09 PM UTC
The performance has stabilised across the Cybersmart platforms.