CyberQP incident

System Wide Outage due to Google/GCP

Notice Resolved View vendor source →

CyberQP experienced a notice incident on June 12, 2025 affecting Web Dashboard and Web Dashboard and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:50 PM UTC
Resolved
Jun 12, 2025, 10:28 PM UTC
Duration
2h 38m
Detected by Pingoru
Jun 12, 2025, 07:50 PM UTC

Affected components

Web DashboardWeb DashboardWeb Self-ServeWeb Self-ServeAgent ConnectivityAgent ConnectivityMobile ServicesMobile ServicesDatabase ServicesDatabase Services

Update timeline

  1. investigating Jun 12, 2025, 07:50 PM UTC

    Due to the outage with Google GCP Services, many functions of our solution are currently inaccessible. We are closely monitoring the Google GCP Outage and will advise of the status as the GCP Services come back online.

  2. monitoring Jun 12, 2025, 09:13 PM UTC

    As Google GCP Services return to functional status, we're starting to see a return to service, however not all functionality has been returned. We will continue to update as we monitor.

  3. monitoring Jun 12, 2025, 09:13 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 12, 2025, 10:28 PM UTC

    Google Cloud Platform (GCP) services are now reported to be nearly fully operational, with final recovery steps expected to conclude shortly. Based on internal validation, all Dashboard components and associated functionalities have been restored and are functioning within normal parameters. If you continue to encounter any anomalies or degraded performance, please respond to this email for further investigation.