CyberQP incident

Minor outage - Database slowdown

Minor Resolved View vendor source →

CyberQP experienced a minor incident on August 22, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2022, 02:00 PM UTC
Resolved
Aug 22, 2022, 02:00 PM UTC
Duration
—
Detected by Pingoru
Aug 22, 2022, 02:00 PM UTC

Update timeline

  1. resolved Aug 23, 2022, 12:05 AM UTC

    An access issue with the Quickpass MongoDB database caused a slowdown with the platform. The incident was reported at 6:54 am PST. The platform team found the root cause, and a fix was deployed to production at 7:54 am PST. Some partners may have reported a slowdown in usage of the platform. Internal platform team is developing an action plan to mitigate this type of outage in the future.