CyberQP incident

ITGlue has a Advised of a Performance Issue for North America Tenants

Minor Resolved View vendor source →

CyberQP experienced a minor incident on May 12, 2023 affecting IT Glue API, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 03:02 PM UTC
Resolved
May 12, 2023, 03:36 PM UTC
Duration
34m
Detected by Pingoru
May 12, 2023, 03:02 PM UTC

Affected components

IT Glue API

Update timeline

  1. investigating May 12, 2023, 03:02 PM UTC

    ITGlue is investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension

  2. monitoring May 12, 2023, 03:28 PM UTC

    A fix has been implemented and ITGlue is currently monitoring results. Users should be able to access the app again without errors.

  3. resolved May 12, 2023, 03:36 PM UTC

    ITGlue indicates that this should be fully resolved. Functionality with Quickpass should return to normal operations.