CyberQP incident

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Minor Resolved View vendor source →

CyberQP experienced a minor incident on May 17, 2023 affecting Integration, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 04:34 PM UTC
Resolved
May 19, 2023, 02:54 PM UTC
Duration
1d 22h
Detected by Pingoru
May 17, 2023, 04:34 PM UTC

Affected components

Integration

Update timeline

  1. identified May 17, 2023, 04:34 PM UTC

    We are investigating a Challenge with matching Customers from the ITGlue Integration Page. We have identified the cause and are working on releasing a Hot Fix to resolve this.

  2. identified May 18, 2023, 02:48 PM UTC

    Our team is continuing to investigate the root cause of this. Additional updates will be supplied as we are closer to a resolution.

  3. monitoring May 18, 2023, 11:06 PM UTC

    An additional Hotfix will be released 5/18/2023 at 5PM PST to resolve this. We will continue to monitor with affected Tenants.

  4. monitoring May 19, 2023, 01:14 AM UTC

    The Hotfix has been released. We will continue to monitor the situation.

  5. resolved May 19, 2023, 02:54 PM UTC

    Based upon testing and customer reports this has been resolved.