CyberQP incident

ITGlue has Notified of Challenge for the Australian Hosted Environment

Major Resolved View vendor source →

CyberQP experienced a major incident on November 15, 2023 affecting IT Glue API, lasting 15h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 11:12 PM UTC
Resolved
Nov 16, 2023, 02:52 PM UTC
Duration
15h 40m
Detected by Pingoru
Nov 15, 2023, 11:12 PM UTC

Affected components

IT Glue API

Update timeline

  1. investigating Nov 15, 2023, 11:12 PM UTC

    Logging in and Performance issues - IT Glue - Australia New incident: Investigating We are investigating performance and logging-in issues that may prevent access to IT Glue for some of our partners in our Australian Datacenter. You may see 403 Forbidden Error pages on certain pages in the app. We will provide further details here as soon as we can. Region: Australia Applications: Web App, Mobile App, Chrome Extension

  2. monitoring Nov 16, 2023, 12:29 AM UTC

    IT Glue is continuing to monitor status for Australia and is seeing some improvement.

  3. resolved Nov 16, 2023, 02:52 PM UTC

    ITGlue indicates this outage should be resolved.