CyberQP incident

Error: CyberQP Technician Vault - Cannot read Properties of undefined "Access_Denied"

Minor Resolved View vendor source →

CyberQP experienced a minor incident on December 12, 2023 affecting Web Dashboard and Web Dashboard, lasting 17h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 09:46 PM UTC
Resolved
Dec 13, 2023, 03:18 PM UTC
Duration
17h 31m
Detected by Pingoru
Dec 12, 2023, 09:46 PM UTC

Affected components

Web DashboardWeb Dashboard

Update timeline

  1. investigating Dec 12, 2023, 09:46 PM UTC

    We are investigating the cause of this error for Engineer and HelpDesk Login Roles (Technicians) within the Quickpass Technician Vault (formerly Password Vault). We will update with additional details as we have updates from our Development team.

  2. identified Dec 12, 2023, 11:49 PM UTC

    We have identified the cause of this challenge and will be releasing a fix for it shortly.

  3. monitoring Dec 13, 2023, 12:19 AM UTC

    We have released a fix for this challenge. We will continue to monitor the situation. Please report any additional challenges with viewing passwords in the CyberQP Technician Vault to [email protected]

  4. resolved Dec 13, 2023, 03:18 PM UTC

    No further reports of this have been submitted overnight.