CyberQP incident

Just-in-time Account Creation Issue

Major Resolved View vendor source →

CyberQP experienced a major incident on October 8, 2024 affecting Web Dashboard and Web Dashboard, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 01:36 PM UTC
Resolved
Oct 08, 2024, 03:23 PM UTC
Duration
1h 46m
Detected by Pingoru
Oct 08, 2024, 01:36 PM UTC

Affected components

Web DashboardWeb Dashboard

Update timeline

  1. investigating Oct 08, 2024, 01:36 PM UTC

    Our team has identified an issue impacting the creation of Just-in-time Accounts from the web dashboard, desktop app, and QTech mobile app. We are currently working on this challenge with high priority.

  2. resolved Oct 08, 2024, 03:23 PM UTC

    The team found the cause of the challenge and resolved it. The creation or enabling of a JIT account should be working for any affected MSP Partner now. Please respond to this email if you are still seeing this challenge in your environment.