CyberQP incident

Just in Time Creation - Error 3 INVALID_ARGUMENT

Minor Resolved View vendor source →

CyberQP experienced a minor incident on October 30, 2024 affecting Just In Time/Passwordless Functionality and Just In Time/Passwordless Functionality, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 03:47 PM UTC
Resolved
Oct 30, 2024, 07:43 PM UTC
Duration
3h 56m
Detected by Pingoru
Oct 30, 2024, 03:47 PM UTC

Affected components

Just In Time/Passwordless FunctionalityJust In Time/Passwordless Functionality

Update timeline

  1. investigating Oct 30, 2024, 03:47 PM UTC

    We are currently investigating an Error message that appears when creating new Just in Time (JIT) accounts. We will continue to update this incident with our progress on resolution.

  2. identified Oct 30, 2024, 04:40 PM UTC

    We have identified the cause of this challenge and the Development team is testing in our QA environment. Once we confirm this and release it to the public we'll send another update.

  3. monitoring Oct 30, 2024, 06:13 PM UTC

    A solution has been successfully implemented to resolve the issue preventing the creation of Just-in-Time (JIT) accounts. This fix has been deployed to the production environment, and active monitoring is in place to ensure continued performance and stability. Further updates will be provided as needed.

  4. resolved Oct 30, 2024, 07:43 PM UTC

    Due to positive feedback from our MSP Partners, this incident will be closed. If you are still seeing any challenge related to this, please reply to this email and a ticket will be created for you.