Agent Connectivity (EU region)
Affected: Agent Connectivity
CyberQP Outage History
CyberQP is up right nowCyberQP had 13 outages in the last 2 years totaling 375h 18m of downtime — averaging 0.5 incidents per month.
There were 13 CyberQP outages since September 25, 2024 totaling 375h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
Admin Dashboard Slowness
Affected: Web DashboardWeb DashboardWeb Dashboard
Timeline · 5 updates
- investigating Apr 07, 2026, 07:30 PM UTC
We are currently investigating reports of slowness affecting the CyberQP dashboard. Our team has been made aware of the issue and investigation is underway. We will provide further updates as more information becomes available.
- identified Apr 07, 2026, 08:22 PM UTC
We have identified the cause of the Dashboard slowness and are working on mitigation.
- identified Apr 08, 2026, 10:23 PM UTC
Audit events performance is currently degraded. Our team is actively investigating and working to resolve the issue as quickly as possible.
- monitoring Apr 09, 2026, 06:32 PM UTC
We have deployed a fix, and everything is operating normally. Our team will continue to monitor closely to ensure stability.
- resolved Apr 13, 2026, 10:33 PM UTC
After monitoring over the weekend, we're seeing normal Dashboard responsiveness. This incident has been resolved.
Entra M365 JIT Re-Enable - Password Incorrect
Affected: Just In Time/Passwordless FunctionalityJust In Time/Passwordless FunctionalityJust In Time/Passwordless Functionality
Timeline · 4 updates
Just in Time - invalidCustomerID Error
Affected: Web DashboardWeb DashboardJust In Time/Passwordless FunctionalityJust In Time/Passwordless Functionality
Timeline · 4 updates
- investigating Aug 11, 2025, 05:18 PM UTC
We are aware of a bug causing Just in Time Activation and Creation to present a message that no Just in Time Policy are available and an "invalidCustomerID" error banner appearing at the top of the page. This has been escalated to the highest priority with the Development Team and will be addressed as quickly as possible. We will notify via any existing Support Tickets and via the Status Page when the resolution has been released. We apologize for the inconvenience this has caused.
- identified Aug 11, 2025, 06:01 PM UTC
The root cause of the incident has been discovered and our team is working to quickly release a fix to resolve this. We will update again when we have released that resolution.
- monitoring Aug 11, 2025, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2025, 07:08 PM UTC
This incident has been resolved. Please ensure that a full refresh of the Dashboard page is attempted prior to testing again. (CTRL F5 or the equivalent)
System Wide Outage due to Google/GCP
Affected: Web DashboardWeb DashboardWeb Self-ServeWeb Self-ServeAgent ConnectivityAgent ConnectivityMobile ServicesMobile ServicesDatabase ServicesDatabase ServicesIntegrationIntegrationAgentAgentJust In Time/Passwordless FunctionalityElevationJust In Time/Passwordless FunctionalityElevation
Timeline · 4 updates
- investigating Jun 12, 2025, 07:50 PM UTC
Due to the outage with Google GCP Services, many functions of our solution are currently inaccessible. We are closely monitoring the Google GCP Outage and will advise of the status as the GCP Services come back online.
- monitoring Jun 12, 2025, 09:13 PM UTC
As Google GCP Services return to functional status, we're starting to see a return to service, however not all functionality has been returned. We will continue to update as we monitor.
- monitoring Jun 12, 2025, 09:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 10:28 PM UTC
Google Cloud Platform (GCP) services are now reported to be nearly fully operational, with final recovery steps expected to conclude shortly. Based on internal validation, all Dashboard components and associated functionalities have been restored and are functioning within normal parameters. If you continue to encounter any anomalies or degraded performance, please respond to this email for further investigation.
JIT Enable Error - All Directory Sources
Affected: Just In Time/Passwordless FunctionalityJust In Time/Passwordless Functionality
Timeline · 2 updates
- investigating Feb 24, 2025, 09:52 PM UTC
We’ve identified an issue from a recent release affecting JIT account enablement (AD/Local/EntraID) via the Admin Dashboard and Passwordless authentication. JIT account creation is unaffected, but enabling pre-existing JIT accounts is not working as expected. Our team is actively working on a fix, and we expect full functionality to be restored shortly.
- resolved Feb 24, 2025, 10:51 PM UTC
The issue affecting JIT account enablement (AD/Local/EntraID) via the Admin Dashboard and Passwordless authentication has been successfully resolved. All functionality is now fully restored. Please reach out if you encounter any further issues.
Notification emails not delivered
Affected: Web DashboardWeb Dashboard
Timeline · 3 updates
- monitoring Feb 14, 2025, 05:41 PM UTC
We have received reports regarding outbound emails from our solution being queued in our email delivery system. After thorough investigation, we have identified the cause of the issue in collaboration with our email delivery vendor. As a result, you may experience a bulk delivery of emails or receive notifications that were previously sent out. We apologize for any inconvenience this may cause and want to assure you that we are actively monitoring the situation. We will provide an update once the queue has been cleared. Thank you for your understanding and patience.
- monitoring Feb 14, 2025, 06:33 PM UTC
We have started to see the queue of backlogged emails processing now. You should start to see emails arriving in your designated inbox. We will continue to monitor and advise when the entire backlog has been processed.
- resolved Feb 14, 2025, 08:53 PM UTC
We see the queue of backlogged emails has cleared. Please reply to this email if you are still seeing significant delays on email delivery.
EU Admin Dashboard - Cannot login
Affected: Web Dashboard
Timeline · 3 updates
- investigating Jan 26, 2025, 06:06 PM UTC
We have begun investigating the possible cause. This is only affecting the EU Admin Dashboard at this time.
- monitoring Jan 26, 2025, 06:24 PM UTC
We have isolated and resolved the cause of the login challenge. EU Logins now are working. Please reply to this email if you are still having challenges or open a ticket by sending an email to [email protected]
- resolved Jan 26, 2025, 07:37 PM UTC
With no further reports of login issues, this incident is being marked as Resolved.
FALSE POSITIVE - Agent update 5.3.6.0 detected as malware by Webroot - FALSE POSITIVE
Affected: AgentAgent
Timeline · 4 updates
- investigating Jan 10, 2025, 03:26 PM UTC
We are aware that Agent version 5.3.6.0 update is being flagged as potentially malicious by Webroot. PLEASE NOTE: We can confirm this is a FALSE POSITIVE. If you are impacted, kindly submit this to Webroot as a FALSE POSITIVE. Our security and development teams are actively investigating the issue and working to address why this update was flagged. We’ll share updates as soon as more information becomes available.
- monitoring Jan 10, 2025, 07:34 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 10, 2025, 07:35 PM UTC
We are aware that Agent version 5.3.6.0 update is being flagged as potentially malicious by Webroot. PLEASE NOTE: We can confirm this is a FALSE POSITIVE. If you are impacted, kindly submit this to Webroot as a FALSE POSITIVE. Our security and development teams are actively investigating the issue and working to address why this update was flagged. We’ll share updates as soon as more information becomes available.
- resolved Jan 10, 2025, 10:45 PM UTC
Webroot support indicates that they have whitelisted the Agent update for 5.3.6.0 - we are hopeful their support team will be willing to work with us for future Agent updates so that this doesn't happen again. Agent updates, that failed, may require the Agent to be reinstalled. You can simply install over top of the existing installation via your RMM, scripting process, or manually via the GUI.
Dashboard Outage - Error when Accessing Customers
Affected: Web DashboardDatabase Services
Timeline · 4 updates
- investigating Dec 12, 2024, 07:02 PM UTC
We are seeing reports of an error message banner appearing when attempting to access the Customer List on the Dashboard. "Invalid `prisma.$executeRaw()` invocation: Authentication failed against database server at ..........etc." Our team has already begun the investigation and we'll update you ASAP on the resolution/fix.
- investigating Dec 12, 2024, 07:25 PM UTC
We are continuing to investigate this challenge. We have isolated this to just Tenant that use our Vault. All other Customers with ITGlue or Hudu integrations do not seem to be affected. This is the top priority for our team to get resolved.
- investigating Dec 12, 2024, 07:32 PM UTC
We are continuing to investigate this issue.
- resolved Dec 12, 2024, 07:34 PM UTC
The resolution of the challenge for access to the Vault based Tenants has been resolved. The development team was able to quickly identify and remediate this challenge. Please do a full refresh of the Dashboard (CTRL - F5 on Chrome based browsers) and access your customers. If you are still seeing this error message, please reply to this email and a ticket will be created for you.
Just in Time Creation - Error 3 INVALID_ARGUMENT
Affected: Just In Time/Passwordless FunctionalityJust In Time/Passwordless Functionality
Timeline · 4 updates
- investigating Oct 30, 2024, 03:47 PM UTC
We are currently investigating an Error message that appears when creating new Just in Time (JIT) accounts. We will continue to update this incident with our progress on resolution.
- identified Oct 30, 2024, 04:40 PM UTC
We have identified the cause of this challenge and the Development team is testing in our QA environment. Once we confirm this and release it to the public we'll send another update.
- monitoring Oct 30, 2024, 06:13 PM UTC
A solution has been successfully implemented to resolve the issue preventing the creation of Just-in-Time (JIT) accounts. This fix has been deployed to the production environment, and active monitoring is in place to ensure continued performance and stability. Further updates will be provided as needed.
- resolved Oct 30, 2024, 07:43 PM UTC
Due to positive feedback from our MSP Partners, this incident will be closed. If you are still seeing any challenge related to this, please reply to this email and a ticket will be created for you.
Just-in-time Account Creation Issue
Affected: Web DashboardWeb Dashboard
Timeline · 2 updates
- investigating Oct 08, 2024, 01:36 PM UTC
Our team has identified an issue impacting the creation of Just-in-time Accounts from the web dashboard, desktop app, and QTech mobile app. We are currently working on this challenge with high priority.
- resolved Oct 08, 2024, 03:23 PM UTC
The team found the cause of the challenge and resolved it. The creation or enabling of a JIT account should be working for any affected MSP Partner now. Please respond to this email if you are still seeing this challenge in your environment.
Intermittent Web Dashboard Slowness
Affected: Web DashboardWeb Dashboard