CyberFOX experienced a major incident on January 6, 2023 affecting Agent Services, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Services
Update timeline
- investigating Jan 06, 2023, 09:55 PM UTC
We are currently investigating this issue.
- investigating Jan 06, 2023, 10:21 PM UTC
The AutoElevate agents cannot check in with the server and are showing offline. The agent will still process any cached rules created but cannot create new ones at this time. The issue is still being investigated to determine the cause.
- identified Jan 07, 2023, 12:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 07, 2023, 12:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2023, 01:30 AM UTC
This incident has been resolved.