CyberFOX experienced a minor incident on December 14, 2023 affecting Cloud Services, lasting 23h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 14, 2023, 04:39 PM UTC
Our engineers have identified an issue with our SMS service. Outbound SMS messages are not being sent as expected and will fail. Manual resending is necessary once the service has recovered.
- identified Dec 14, 2023, 08:25 PM UTC
Our technical team has identified an issue with the upstream SMS provider that is currently causing disruption in the service. The problem has been thoroughly analyzed, and our engineers are actively working with the provider to address the issue and restore the service to its normal state. We understand the inconvenience this may have caused and want to assure you that we are doing everything in our power to quickly resolve this matter. We will provide timely updates as soon as there is any significant development to report. Thank you for your patience and understanding as we work to resolve this issue.
- identified Dec 14, 2023, 10:28 PM UTC
Our technical team is presently working on a solution to address the issue with the SMS service. We will keep you informed and provide an update as soon as we have a clear resolution. Thank you for your patience and understanding.
- monitoring Dec 15, 2023, 12:31 AM UTC
Our technical team has successfully resolved the issue and deployed the necessary fix to the SMS service. Please rest assured that we will continue to closely monitor the service to ensure its smooth and uninterrupted operation.If you have attempted to recover your account using SMS or receive a 2FA code, please note that you may need to retry the process.
- resolved Dec 15, 2023, 04:02 PM UTC
The incident with our SMS service has been resolved.