CyberFOX experienced a minor incident on March 3, 2024 affecting Cloud Services, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2024, 07:41 PM UTC
We have identified instances where accounts were mistakenly flagged, and warnings about potential account deletions were erroneously sent. Rest assured, no accounts have been deleted. We are actively investigating and addressing the underlying conditions that led to this situation to prevent any recurrence, and we apologize for the inconvenience regarding the email sent.
- identified Mar 03, 2024, 08:27 PM UTC
We've identified the issue
- monitoring Mar 03, 2024, 08:36 PM UTC
We have taken proactive measures to inform all recipients of the email regarding this issue, advising them to disregard the message they received and corrected the issue that caused the situation.
- resolved Mar 03, 2024, 10:30 PM UTC
We are officially marking this issue as resolved. Our investigation revealed a discrepancy in our cache engine, where the tracking of last activity on accounts did not align with the database, leading to the erroneous email notifications that caused confusion. It's important to note that the impact was very limited, with few active customers receiving this incorrect notification.