CyberFOX incident

Elevated API Errors

Notice Resolved View vendor source →

CyberFOX experienced a notice incident on June 11, 2024 affecting Cloud Services and Password Boss Portal and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 07:32 PM UTC
Resolved
Jun 11, 2024, 08:57 PM UTC
Duration
1h 24m
Detected by Pingoru
Jun 11, 2024, 07:32 PM UTC

Affected components

Cloud ServicesPassword Boss PortalPassword Boss Partner PortalAWS elasticbeanstalk-us-east-1Mobile AppsAWS sqs-us-east-1

Update timeline

  1. identified Jun 11, 2024, 07:32 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Jun 11, 2024, 07:41 PM UTC

    Unfortunately, we're experiencing some technical difficulties with our API service that are resulting in excessive delays. Our team is working diligently to resolve the issue as soon as possible and minimize any further impact, as of right now services are returning to normal. We apologize for the inconvenience this may be causing and will keep you updated on our progress. Thank you for your patience and understanding.

  3. monitoring Jun 11, 2024, 07:53 PM UTC

    Our team has resolved the issue with our API service and everything should be running smoothly again. We're keeping a close eye on things to ensure that all systems are functioning as expected.

  4. resolved Jun 11, 2024, 08:57 PM UTC

    This incident has been resolved.