Atlassian Customer Service Management incident

Users experiencing issues accessing multiple Atlassian products

Critical Resolved View vendor source →

Atlassian Customer Service Management experienced a critical incident on May 14, 2026 affecting Customer experience and Customer Service Management AI agent and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 05:03 AM UTC
Resolved
May 14, 2026, 06:48 AM UTC
Duration
1h 44m
Detected by Pingoru
May 14, 2026, 05:03 AM UTC

Affected components

Customer experienceCustomer Service Management AI agentSupport websiteEmail requestCustomer Service Management spacesCustomer profilesAutomation for Jira

Update timeline

  1. investigating May 14, 2026, 05:03 AM UTC

    We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time. We will provide further update within one hour or sooner as information is available.

  2. identified May 14, 2026, 05:11 AM UTC

    Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

  3. identified May 14, 2026, 05:24 AM UTC

    It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

  4. identified May 14, 2026, 05:34 AM UTC

    Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.

  5. monitoring May 14, 2026, 05:43 AM UTC

    Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

  6. monitoring May 14, 2026, 06:39 AM UTC

    We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

  7. monitoring May 14, 2026, 06:40 AM UTC

    We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

  8. resolved May 14, 2026, 06:48 AM UTC

    All products and services impacted by this incident should now be fully recovered, and this incident is resolved.