CSIU experienced a major incident on July 19, 2017 affecting Financial Information System (FIS), lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2017, 12:12 PM UTC
We are aware that many clients are experiencing widespread outages with network connectivity. Clients connecting across our main internet feed do not seem to be affected. We are investigating the issue with our provider and will provide updates as we are able. Thank you for your patience as we work towards finding a resolution to these issues.
- identified Jul 19, 2017, 12:51 PM UTC
We are having an issue with BGP packets routing improperly from our secondary network back through our primary network. This is stopping connections. Anyone connecting through our primary network (PAIUnet via Zito) are not being affected. We are working to address this issue as quickly as possible.
- monitoring Jul 19, 2017, 01:10 PM UTC
The issue with packet routing has been addressed. We are monitoring this for now and will mark this incident resolved if no more issues are experienced this morning.
- resolved Jul 19, 2017, 01:52 PM UTC
We have confirmed with our provider that all issues have been addressed. At this point we are confident that all services are fully operational.