CSIU experienced a minor incident on October 5, 2017, lasting 22h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 05, 2017, 01:09 PM UTC
We are aware of an issue with disconnect and slowness affecting the SIS applications. We are now investigating this issue and will provide a status update shortly.
- identified Oct 05, 2017, 01:41 PM UTC
At 9:55 a.m. we will be restarting a service in the SIS to hopefully resolve this issue quickly. You will experience a momentary disconnect to all the SIS application sites and this should only last for about 5-10 minutes. We appreciate your patience as we work to get this resolved.
- monitoring Oct 05, 2017, 02:04 PM UTC
We are currently monitoring the SIS applications and so far it appears to have resolved the disconnects and slowness issues. Staff will continue to watch and make sure this is fully resolved. Thank you.
- monitoring Oct 05, 2017, 05:42 PM UTC
We have identified the root cause of the slowness experienced in the SIS. Our initial attempts to fix the problem did not resolve it completely, so we are planning to be performing important hardware maintenance from 10:00 p.m. until 11:00 p.m. - Today, Thursday, October 5, 2017. This is expected to only take 20 minutes of time but possibly could take up to an hour. By doing this later in the evening we are hoping to keep the disruption of services to a minimum. Thank you in advance for your patience as we make improvements.
- resolved Oct 06, 2017, 11:38 AM UTC
This incident has been resolved.