CSIU experienced a notice incident on November 13, 2017 affecting Financial Information System (FIS), lasting 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2017, 06:54 PM UTC
We are aware that many clients are experiencing widespread slowness with our applications. We are investigating the issue and will provide updates as we are able. Thank you for your patience as we work towards finding a resolution to these issues.
- monitoring Nov 13, 2017, 08:14 PM UTC
We are currently monitoring all the applications and services. So far it appears to have resolved the disconnects and slowness issues. Staff will continue to watch and make sure this is fully resolved. Thank you.
- resolved Nov 14, 2017, 02:54 PM UTC
We performed an upgrade patch to our virtualization controller software which corrected the degradation in service. We apologize for the inconvenience this caused late in the afternoon yesterday. All applications, systems, and services are running normally now. Have a great day.