CSIU incident

Sporadic service disruptions reported

Notice Resolved View vendor source →

CSIU experienced a notice incident on April 28, 2018 affecting Financial Information System (FIS), lasting 2d 11h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2018, 12:50 AM UTC
Resolved
Apr 30, 2018, 12:06 PM UTC
Duration
2d 11h
Detected by Pingoru
Apr 28, 2018, 12:50 AM UTC

Affected components

Financial Information System (FIS)

Update timeline

  1. investigating Apr 28, 2018, 12:50 AM UTC

    We are aware of a sporadic connection issue affecting clients connecting through our PenTeleData ISP. We have an open ticket with them and they are now investigating this issue. We will provide a status update as soon as we are able.

  2. monitoring Apr 28, 2018, 02:27 AM UTC

    We have seen no sporadic connection issues in more than an hour. We are moving this to monitoring status.

  3. resolved Apr 30, 2018, 12:06 PM UTC

    There have been no further reports since Friday night. We are closing this incident.