CSIU experienced a minor incident on September 11, 2018 affecting Financial Information System (FIS), lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Financial Information System (FIS)
Update timeline
- identified Sep 11, 2018, 06:34 PM UTC
Some clients have been reporting timeout and/or extreme slowness issues when trying to access the FIS, SIS, or FoxPro applications. The problem appears to be outside of our network and not inside of PAIUNet. We are working with our Internet Service Provider, PenTeleData, to identify the source of the disruption. We will notify you when we have more information.
- monitoring Sep 13, 2018, 01:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2018, 07:09 PM UTC
This incident has been resolved.