CSIU incident

Service and application availability issue

Major Resolved View vendor source →

CSIU experienced a major incident on January 10, 2019 affecting Financial Information System (FIS), lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2019, 12:54 PM UTC
Resolved
Jan 10, 2019, 03:28 PM UTC
Duration
2h 34m
Detected by Pingoru
Jan 10, 2019, 12:54 PM UTC

Affected components

Financial Information System (FIS)

Update timeline

  1. investigating Jan 10, 2019, 12:54 PM UTC

    We are experiencing some issues that are affecting network services and application availability. We are investigating the issue and will follow up as we have more information.

  2. investigating Jan 10, 2019, 03:27 PM UTC

    All services are back online and we are working with Dell EMC to do a root cause analysis of the issue. We apologize for any disruption you may have experienced this morning. Thank you.

  3. resolved Jan 10, 2019, 03:28 PM UTC

    This incident has been resolved.