CSIU experienced a minor incident on November 6, 2020, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 06, 2020, 04:17 PM UTC
We are aware of an issue affecting Student Information System applications. We are now investigating this issue and will provide a status update as soon as we are able to determine a cause.
- investigating Nov 06, 2020, 04:18 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 06, 2020, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2020, 06:09 PM UTC
This incident has been resolved. We discovered an issue with our underlying infrastructure that was causing the performance issues. This has been addressed, and as always we will continue to keep a close watch and react as needed if future issues arise. We apologize for any disruption or inconvenience this has caused.