CSIU incident

FIS Support Request Screen - maintenance notification

Notice Resolved View vendor source →

CSIU experienced a notice incident on May 3, 2021 affecting Financial Information System (FIS), lasting 12h 20m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 02:32 PM UTC
Resolved
May 04, 2021, 02:52 AM UTC
Duration
12h 20m
Detected by Pingoru
May 03, 2021, 02:32 PM UTC

Affected components

Financial Information System (FIS)

Update timeline

  1. identified May 03, 2021, 02:32 PM UTC

    Code for a future release was inadvertently released that will prevent you from being able to submit a support request through the FIS system. This issue is being addressed and we anticipate that it will be fixed overnight. In the meantime, if you need to submit a support request, please email [email protected] or call the support number. Thank you for your patience as we work towards a resolution.

  2. resolved May 04, 2021, 02:52 AM UTC

    The support request page has been fixed. Thank you for your patience while the issue was resolved.