CSIU experienced a notice incident on June 1, 2021, lasting 18h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 01, 2021, 05:26 PM UTC
There is currently an issue with our call-in system. Callers receive a message saying that we are closed. WE ARE NOT CLOSED. Some clients have been able to get through, but it is inconsistent. If you are unable to get through, please email [email protected] or put a ticket in using the Online Support Center.
- resolved Jun 02, 2021, 12:14 PM UTC
The issues experienced with our call-in system yesterday have been resolved. Calls are routing properly this morning.