CSIU experienced a major incident on October 23, 2023 affecting Financial Information System (FIS), lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Financial Information System (FIS)
Update timeline
- investigating Oct 23, 2023, 03:46 PM UTC
This morning, the CSIU FIS software is currently experiencing issues when trying to produce reports in the FIS system. Our team is currently working to diagnose and resolve the issue with the highest priority. We apologize for this inconvenience. Thank you for your patience and understanding.
- identified Oct 23, 2023, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 23, 2023, 06:30 PM UTC
We have identified the issue and have implemented the remediation.
- resolved Oct 23, 2023, 06:48 PM UTC
FIS reporting services for clients have been fully restored.