CrystalCommerce experienced a major incident on August 16, 2021 affecting Admin and POS and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2021, 05:19 PM UTC
We are currently seeing an issue with inventory adjustments not saving properly on our system. This means that the "save" button is not responsive on the inventory page. We believe this may also mean that inventory adjustments from orders received are not saving properly. Our developers are currently investigating this, and working to resolve it as quickly as possible.
- investigating Aug 16, 2021, 05:21 PM UTC
We are continuing to investigate this issue.
- identified Aug 16, 2021, 08:20 PM UTC
We deployed an update that will allow inventory to save again. There is still an issue with the inventory activity logs, which we are continuing to work on.
- resolved Aug 17, 2021, 05:34 PM UTC
Activity logs are now working. Activity logs during the time frame the issue occurred will not be accessible. Thank you for your patience while our engineers resolved this issue.