CrystalCommerce experienced a major incident on August 27, 2021 affecting Admin and POS, lasting 20h 44m. The incident has been resolved; the full update timeline is below.
Affected components
AdminPOS
Update timeline
- investigating Aug 27, 2021, 10:08 PM UTC
We are currently investigating these issues
- identified Aug 28, 2021, 12:15 AM UTC
We are now successfully able to make and complete an order, as well as make inventory adjustments with some delays along the way. We are working to get performance back to normal operation as fast as possible.
- resolved Aug 28, 2021, 06:53 PM UTC
Our engineers were able to resolve the issue, and all services are now back online.