CrystalCommerce experienced a minor incident on December 9, 2021 affecting Admin and POS and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 09, 2021, 04:21 PM UTC
We are seeing some delays with jobs processing this morning 12/9/21 , causing interruptions to various functions in the admin. Our engineering team is working to speed things up.
- monitoring Dec 09, 2021, 05:35 PM UTC
Our developers have deployed a fix for the stalled background jobs queue, and we are seeing them being processed. Batch updates, orders status changes, and other background processes are delayed, but they are running, and will take some time to complete. We anticipate that batch updates will take the longest to catch up.
- monitoring Dec 09, 2021, 06:51 PM UTC
All queues are clear except for batch updates, which has a little further to go before it's all caught up.
- resolved Dec 09, 2021, 07:45 PM UTC
All Queues are caught up.