CrystalCommerce incident

Error with Step 2 of Checkout

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on March 15, 2022 affecting Frontend, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2022, 09:43 PM UTC
Resolved
Mar 15, 2022, 10:33 PM UTC
Duration
49m
Detected by Pingoru
Mar 15, 2022, 09:43 PM UTC

Affected components

Frontend

Update timeline

  1. investigating Mar 15, 2022, 09:43 PM UTC

    We've had several reports that customers can't successfully move from step 1 to step 2 of checkout. We are working on getting this resolved as quickly as possible so that customers can properly check out on frontend websites again.

  2. resolved Mar 15, 2022, 10:33 PM UTC

    This incident has been resolved.