CrystalCommerce incident

Direct Website - Cannot progress to Step 2 of Checkout

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on March 30, 2022 affecting Frontend, lasting 12d 23h. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2022, 07:00 PM UTC
Resolved
Apr 12, 2022, 06:12 PM UTC
Duration
12d 23h
Detected by Pingoru
Mar 30, 2022, 07:00 PM UTC

Affected components

Frontend

Update timeline

  1. investigating Mar 30, 2022, 07:00 PM UTC

    We have identified an issue with Direct Website checkouts where a user cannot progress to Step 2 of checkout. Our Customer Service team was able to reproduce the issue, and we have prepared a report for our Engineering Team.

  2. monitoring Mar 30, 2022, 08:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 12, 2022, 06:12 PM UTC

    This incident has been resolved.