CrystalCommerce incident

Backed up Job Queues

Minor Resolved View vendor source →

CrystalCommerce experienced a minor incident on April 29, 2022 affecting Admin and POS and 1 more component, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2022, 05:43 PM UTC
Resolved
Apr 29, 2022, 10:31 PM UTC
Duration
4h 47m
Detected by Pingoru
Apr 29, 2022, 05:43 PM UTC

Affected components

AdminPOSBatch Update

Update timeline

  1. investigating Apr 29, 2022, 05:43 PM UTC

    Our engineers are trying to resolve an issue causing backed up job queues and resulting in delays for members when performing actions in CrystalCommerce.

  2. monitoring Apr 29, 2022, 05:45 PM UTC

    The issue has been identified and improvements were made. We are seeing the job queues starting to drain, and our engineers are monitoring the situation today.

  3. resolved Apr 29, 2022, 10:31 PM UTC

    This incident has been resolved.