CrystalCommerce incident

Point of Sale Down (503 Service Error)

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on May 2, 2022 affecting POS, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2022, 07:59 PM UTC
Resolved
May 02, 2022, 08:34 PM UTC
Duration
35m
Detected by Pingoru
May 02, 2022, 07:59 PM UTC

Affected components

POS

Update timeline

  1. investigating May 02, 2022, 07:59 PM UTC

    The Point of Sale system is down. We are working on getting it back up and running as quickly as possible.

  2. resolved May 02, 2022, 08:34 PM UTC

    We deployed a new POS stack and resolved the issue.