CrystalCommerce incident

Fronted Website themes not loading

Major Resolved View vendor source →

CrystalCommerce experienced a major incident on July 11, 2022 affecting Frontend, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2022, 03:00 AM UTC
Resolved
Jul 11, 2022, 07:49 AM UTC
Duration
4h 48m
Detected by Pingoru
Jul 11, 2022, 03:00 AM UTC

Affected components

Frontend

Update timeline

  1. investigating Jul 11, 2022, 03:00 AM UTC

    We are seeing an issue where the themes on frontend retail website are not loading properly. We're looking into getting it fixed asap.

  2. resolved Jul 11, 2022, 07:49 AM UTC

    The website themes have been fixed. There was an SSL/TLS issue we had to correct.