CrystalCommerce experienced a major incident on December 15, 2022 affecting POS and Frontend, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
POSFrontend
Update timeline
- investigating Dec 15, 2022, 09:13 PM UTC
We are seeing errors with the search indexes across our system, and are working on finding a solution. Symptoms of the issue include recently added products not appearing on website and/or POS searches, Products not showing up in the POS unless it's set to "out of stock visible", and banner updates not displaying on frontend websites.
- monitoring Dec 20, 2022, 01:53 AM UTC
We've identified the issue and implemented a fix. We are currently running a script to rebuild everyone's search index.
- resolved Dec 21, 2022, 08:39 PM UTC
The script has finished running, and search indexes are working now.