CrystalCommerce incident

Extended load times

Minor Resolved View vendor source →

CrystalCommerce experienced a minor incident on May 24, 2023 affecting Admin and POS and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 10:37 PM UTC
Resolved
May 24, 2023, 11:30 PM UTC
Duration
52m
Detected by Pingoru
May 24, 2023, 10:37 PM UTC

Affected components

AdminPOSFrontendBatch Update

Update timeline

  1. monitoring May 24, 2023, 10:37 PM UTC

    We are observing longer than normal wait times to access CrystalCommerce services/webpages, and occasional 502 errors. Our engineering team has been investigating and has identified a potential issue. A potential fix has been rolled out as of 3:30 PM Pacific time. Our team is monitoring.

  2. resolved May 24, 2023, 11:30 PM UTC

    This incident has been resolved. We will continue to monitor.