CrystalCommerce incident

Amazon Integration Sync Not Receiving Orders

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on June 16, 2023 affecting Amazon, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2023, 05:22 PM UTC
Resolved
Jun 18, 2023, 08:23 PM UTC
Duration
2d 3h
Detected by Pingoru
Jun 16, 2023, 05:22 PM UTC

Affected components

Amazon

Update timeline

  1. identified Jun 16, 2023, 05:22 PM UTC

    Update regarding the Amazon integration 6/16/23 10:15am Pacific: Our team is deploying a fix that will pull in any missing orders and resume normal sync operations. Our team expects the Amazon integration functionality to be restored within the hour. We will update the post here and on our Statuspage as we continue to monitor the situation.

  2. monitoring Jun 16, 2023, 08:34 PM UTC

    A fix has been deployed, and our engineering team is monitoring.

  3. resolved Jun 18, 2023, 08:23 PM UTC

    This incident has been resolved.