CrystalCommerce incident

Frontend slowdowns and slow response times in the POS/admins

Minor Resolved View vendor source →

CrystalCommerce experienced a minor incident on March 2, 2024 affecting Admin and POS and 1 more component, lasting 59d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2024, 07:28 PM UTC
Resolved
May 01, 2024, 12:17 AM UTC
Duration
59d 4h
Detected by Pingoru
Mar 02, 2024, 07:28 PM UTC

Affected components

AdminPOSFrontend

Update timeline

  1. identified Mar 02, 2024, 07:28 PM UTC

    We’ve applied a change to a third party middle ware that appears to have been accidentally misconfigured which was leading to higher than normal response times. We are monitoring the fix and so far are seeing positive indications that performance is returning to expected states. We will provide more updates once this is conclusive.

  2. monitoring Mar 03, 2024, 07:46 PM UTC

    We’ve applied a change to a third party middle ware that appears to have been accidentally misconfigured which was leading to higher than normal response times. We are monitoring the fix and so far are seeing positive indications that performance is returning to expected states. We will provide more updates once this is conclusive.

  3. resolved May 01, 2024, 12:17 AM UTC

    This incident has been resolved.