CrystalCommerce incident

POS Line Items Not Saving

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on August 14, 2024 affecting POS, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 05:59 PM UTC
Resolved
Aug 14, 2024, 06:12 PM UTC
Duration
13m
Detected by Pingoru
Aug 14, 2024, 05:59 PM UTC

Affected components

POS

Update timeline

  1. investigating Aug 14, 2024, 05:59 PM UTC

    The Point of Sale is not currently saving line items. If you add an item to the POS cart, it will not adjust the inventory, and will not show up on the invoice for that order. We are working on fixing this ASAP.

  2. resolved Aug 14, 2024, 06:12 PM UTC

    This is fixed, and POS line items are saving properly again.