CrystalCommerce experienced a critical incident on December 2, 2024 affecting Admin and POS and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 06:54 PM UTC
We are currently seeing an issue with line items not saving properly. If you are using the POS, please be aware that this means inventory changes will not be saved for items you add to the POS cart, and the orders will not have line items after completion. This will also prevent customers from placing orders on the website. We are working on getting this resolved asap. I'm not sure what the ETA is, but it is top priority, and I'll send another message as soon as I have an update. We also have reports that orders are not changing status and new products cannot be created. These are likely related to this issue, and we'll work on getting those actions functional as well.
- resolved Dec 02, 2024, 07:05 PM UTC
We've deployed a fix, and line items are saving again.