CrystalCommerce incident

Degraded Website Performance and File Exports

Minor Resolved View vendor source →

CrystalCommerce experienced a minor incident on February 12, 2025 affecting Admin and Frontend, lasting 76d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 07:59 PM UTC
Resolved
Apr 30, 2025, 06:39 PM UTC
Duration
76d 22h
Detected by Pingoru
Feb 12, 2025, 07:59 PM UTC

Affected components

AdminFrontend

Update timeline

  1. identified Feb 12, 2025, 07:59 PM UTC

    We are seeing spikes in response times on websites that are leading to "Website is under Heavy Load" errors. We are seeing unusual activity hitting the sites that we are working on resolving. Our File Exports are also currently down. This is related to the frontend performance issues. We have been working on a fix, which is currently on staging servers. We will be deploying it as soon as it passes testing.

  2. identified Feb 12, 2025, 09:29 PM UTC

    File Exports are working again.

  3. resolved Apr 30, 2025, 06:39 PM UTC

    This incident has been resolved.