CrystalCommerce incident

Frontend Website "under heavy load (queue full)" Errors

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on August 25, 2025 affecting Frontend, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 05:38 PM UTC
Resolved
Aug 26, 2025, 06:20 PM UTC
Duration
1d
Detected by Pingoru
Aug 25, 2025, 05:38 PM UTC

Affected components

Frontend

Update timeline

  1. investigating Aug 25, 2025, 05:38 PM UTC

    Our engineering team is working on resolving an issue where frontend websites aren't loading and are instead displaying an error page that says "This website is under heavy load (queue full)" Our system is processing user activity that is far above average, and we are investigating any potential malicious or illegitimate activity. We are also as looking into ways to optimize the system to handle the increase in traffic/activity. Getting websites loading properly is our top priority.

  2. monitoring Aug 26, 2025, 04:11 AM UTC

    We've implemented some new security measures and have been able to block multiple IP ranges that were responsible for overloading the system. We are seeing sites loading now. We are continuing to monitor the situation and add addresses to the black list as needed.

  3. resolved Aug 26, 2025, 06:20 PM UTC

    This incident has been resolved.