CrystalCommerce incident

"Website is under heavy load" error on frontend sites

Critical Resolved View vendor source →

CrystalCommerce experienced a critical incident on September 16, 2025 affecting Frontend, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 06:24 PM UTC
Resolved
Sep 16, 2025, 07:46 PM UTC
Duration
1h 22m
Detected by Pingoru
Sep 16, 2025, 06:24 PM UTC

Affected components

Frontend

Update timeline

  1. investigating Sep 16, 2025, 06:24 PM UTC

    We're seeing another spike in website response times today, resulting in "website is under heavy load" errors. Our team is investigating, and working on blocking whatever is hitting our system. Most likely bots, scrapers, or DDOS.

  2. identified Sep 16, 2025, 06:57 PM UTC

    We investigated, and the traffic it looks like a new DDOS. We are deploying some countermeasures.

  3. resolved Sep 16, 2025, 07:46 PM UTC

    We've deployed a fix, and websites are loading again now.