CrystalCommerce experienced a critical incident on September 17, 2025 affecting Frontend, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Frontend
Update timeline
- investigating Sep 17, 2025, 06:07 PM UTC
We're seeing spikes in website response times again today, resulting in "website is under heavy load" errors. We are continuing to look into this. We'll being deploying some aggressive countermeasures, which will disable product landing pages but at least allow websites to load. This is a short-term solution to get the websites to load. We'll be re-enabling the product landing pages once we can block the offending IPs.
- resolved Sep 17, 2025, 10:40 PM UTC
We have been able to block the attack, and we're increasing the frequency of the IP banner trying to catch the offending IPs earlier.