CrystalCommerce incident

Amazon Sync Down

Critical Ongoing View vendor source →

CrystalCommerce is currently experiencing a critical incident affecting Amazon, which began 247d ago. The vendor's full update timeline is below.

Started
Feb 16, 2026, 06:56 PM UTC
Resolved
Ongoing
Duration
● 246d 16h
Detected by Pingoru
Feb 16, 2026, 06:56 PM UTC

Affected components

Amazon

Update timeline

  1. investigating Feb 16, 2026, 06:56 PM UTC

    Our Amazon integration is currently down - meaning inventory is not syncing correctly to Amazon and Amazon orders are not showing up in CrystalCommerce. Our developers are in communication with Amazon to get the sync working again ASAP.

  2. investigating Feb 26, 2026, 07:35 PM UTC

    We are continuing to work with Amazon on getting the integration back up and running. Our rough ETA on this is two weeks. We'll update further as we have more info and progress made on this.

  3. investigating Mar 23, 2026, 09:42 PM UTC

    We still don't have a firm ETA on when the Amazon integration will be running again. Our developers have made progress on it, and we believe we'll have something to test with an updated Amazon integration soon.