Cryptolens incident

Issue with duplicate emails being sent

Notice Resolved View vendor source →

Cryptolens experienced a notice incident on June 10, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2020, 09:16 AM UTC
Resolved
Jun 09, 2020, 04:00 PM UTC
Duration
—
Detected by Pingoru
Jun 10, 2020, 09:16 AM UTC

Update timeline

  1. resolved Jun 10, 2020, 09:16 AM UTC

    Yesterday at around 4:11 PM-4:20 PM (UTC), some users received the same email 20 times. The issue seems to be with our third party provider that we use to as a relay for SMTP traffic. We are actively working on finding a way to solve this.