Cryptolens incident

Slower response time (fix deployed)

Minor Resolved View vendor source →

Cryptolens experienced a minor incident on August 20, 2021 affecting Activate (Web API 3) and Dashboard (app.cryptolens.io), lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2021, 06:47 AM UTC
Resolved
Aug 20, 2021, 10:00 AM UTC
Duration
3h 13m
Detected by Pingoru
Aug 20, 2021, 06:47 AM UTC

Affected components

Activate (Web API 3)Dashboard (app.cryptolens.io)

Update timeline

  1. investigating Aug 20, 2021, 06:47 AM UTC

    We are investigating the slow response time that some users may experience.

  2. identified Aug 20, 2021, 07:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 20, 2021, 07:11 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 20, 2021, 07:11 AM UTC

    We will perform an update that might some requests to fail.

  5. monitoring Aug 20, 2021, 07:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Aug 20, 2021, 07:18 AM UTC

    Response time is back to normal but we will keep monitoring this until the issue is marked as resolved.

  7. resolved Aug 20, 2021, 10:00 AM UTC

    This incident has been resolved.