Crucial Hosting incident
Service Interruption - Reseller Hosting Server - vmrs55.ha-node.net
Crucial Hosting experienced a notice incident on May 6, 2021 affecting Reseller Hosting Services, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2021, 02:50 AM UTC
Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs55.ha-node.net is currently experiencing high load. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- identified May 06, 2021, 02:54 AM UTC
vmrs55.ha-node.net will be rebooted to resolve a process locking issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- monitoring May 06, 2021, 03:02 AM UTC
The server has been successfully rebooted and is currently running a database consistency check. We will continue to monitor the server in the usual manner.
- resolved May 06, 2021, 04:47 AM UTC
This incident has been resolved.